Help for how to use the Shop
Shopping in our store is a lot like shopping in a physical store. You can either shop with a certain security in mind or you can look through general categories to see what is available. The Shop is set up in such a way as to make both of these tasks very simple. Click on the category of your choice and you will be taken to a page that will tell you how many items are in that category and it will show you the first grouping of items. Each item may show a thumbnail image so that you can get an idea of the item itself. If you are interested in a certain security, simply click on the link and you will be taken to a detail page for that security. The detail summary will have larger images related to the security, a description and a way for you to order that item/service. To return to a previous page, simply click on the Back Button/Arrow or click on the Home Page button to begin again. Continue shopping through as many categories as you like.
Another way to locate a specific security or item is to use the Search button. Type either a word or a security code into the space available and press the Search button. The item or items that correspond to your request will come up in the result. Please know that if you are typing in a word, the computer will look for that word in both the security title and the description, so you may get more results than you wanted. The search perimeters are not restricted so that you will get a wider selection based upon your initial inquiry. When typing the search criteria, it is best to use the singular form of the word and if you don't find that for which you are looking, you can try again using another form of the word or another word that relates to that category. You may search as many times or in as many ways as you want.
In order for you to get more information on a security/item that you have found, simply click on the link and larger pictures, along with a description, related securities and the ability to subscribe will come up on the screen. To return to the previous page, click the Back Button/Arrow at the left-hand top of the screen.
There are two ways to order a product. First, you can click the button "BUY" or "Add to the Cart". This adds the security/service to your shopping cart and you will be able to review those items before you check-out (or complete your purchase). The second way to place an order is available when you are in the detailed format of the security. At the bottom of the detail page is a BUY button that you can click to add the security to your shopping cart and you will again have the ability to review those items before your purchase is complete. If the security/service comes in a different duration for subscribing or sizes or item combinations, there will be a pull-down menu at the bottom of the detail page. You will need to make your selection before hitting the BUY button.
When you have finished shopping, you can then proceed to the "Checkout" page. You can access the "Checkout" from the "Shopping Cart" page which you will see after each product you order or you can access it from the "Shopping Cart" button on the top of the screen.
To begin the "Checkout", you will have to log in. We have tried to keep the "log in" as simple as possible. Please know that the information is used only for purposes of our business and we do not sell or use the information in any other way. Once you fill in the registration request, you will only have to enter your User Name and Password for future purchases. Once you have filled in the information, please click on the "Register" button at the bottom of the page. Having logged in, you will be taken to a page that shows your order and the details of the billing information. At this point, you can add another address for shipping. When you have checked over the detail page and have entered your shipping information (if different from your billing address), click the "Next" button which will take you to a new page where you can see your order, tax, shipping costs, select various payment methods and enter your comments. After entering the required information on this page please click on the "Complete Order" button to complete your order.
We do accept Visa, Mastercard and Discover Credit Cards. Please make the selection of which card you are planning to use from the drop down menu. You will then need to fill in the Card User's name, the card number and the expiration date by month and year. All payment information is processed on a secure server space, recorded then manually processed the next business day. When you have completed the information, click on the "Complete Order" button. You will then see a page that confirms the information you entered and it can be printed as a manual record of your order. Your order will be processed and sent upon verification of your payment.
Once your order has been completed, you can review the order on the "Order Information" page. Once you have logged onto the site again, you will notice at the top of the screen an "Member Services" button. Click on it and you will see a page with the headlines, "Order Information", "Account Information" and "Shipping Information".
In the "Order Information" section, there is a box that lists all of your orders. Select the order you wish to view and click the "view" button. The detail for that order will come up, including the order information, customer information, purchase information and payment information. You can view one or all of your orders anytime.
In the "Account Information" section, you can update your password or your billing information. In the "Shipping Information" section, you can add or maintain your shipping addresses. Both of these sections are here for your convenience and we encourage you to keep them up-to-date in order to make the processing of your orders as quick and efficient as possible.
We have tried to make your shopping experience with us a great one! If we can do something to improve upon our site to add to your enjoyment, please let us know. We hope to see you back often.
If you have any queries about this or any other matter, then please do not hesitate to contact us.